What is Cardina?
Cardina offers AI-driven support automation with intelligent search across past tickets and visual cobrowsing for enhanced customer guidance and resolution.
Description
Cardina: AI-powered support automation finds answers from previous tickets & lets you visually guide customers with cobrowsing.
Key Features
- AI-powered search
- Cobrowsing
- Ticket summarization
- Knowledge base integration
- Real-time support
Pros
- Improved agent efficiency
- Faster resolution times
- Enhanced customer experience
- Reduced support costs
- Easy knowledge discovery
Cons
- Requires existing ticket data
- May not handle completely novel issues
- Potential learning curve for agents
- Cobrowsing needs customer permission
Details
Cardina is an AI-powered support automation platform that leverages your existing knowledge base by searching through previous tickets to provide agents with quick answers and solutions. It also offers cobrowsing capabilities, allowing agents to visually guide customers over the phone or live chat for faster and more effective support.
💡 Try These Prompts:
1. "Find all tickets related to password reset issues on iOS."
2. "Show me how to handle a billing dispute for a premium subscription."
3. "What are the common solutions for fixing a broken image upload?"
4. "Generate a summary of best practices for customer onboarding."
5. "How do I troubleshoot a failed API request?"
Summary
Cardina offers AI-driven support automation with intelligent search across past tickets and visual cobrowsing for enhanced customer guidance and resolution.